We are all working in uncharted waters and self-storage operators along with most other businesses, are having to change the way they work and the way they interact with their customers.
One of the challenges self-storage facilities face is to move-in a customer to their newly rented storage unit without being physically on site – a contactless move-in.
This article shows you how you can use Storman, to achieve a contactless move-in online.
Overview of a contactless move-in with Storman
The signup process can now be completed contactless, online and paperless using the add on module Storman Move-ins.
Storman Move-ins gives you the ability to have your customers sign up for storage electronically, just by sending them an email. The diagram below shows you the process flow for this:
None of the above requires physical contact between the customer and your staff.
Receive the lead and quote
In today’s society, with certain restrictions in place, a customer may contact you via a Google search, website enquiry, phone call, social channel or email. Once this happens, the process is simple:
- Create a lead to record the information about the customer in Storman.
- Optionally, send the customer a quote from Storman.
Confirm storage needs and reserve a unit
Once you have confirmed the storage needs of the customer and agreed to proceed with them, you just:
- Convert the lead to be a reservation in Storman.
- Assign the appropriate unit(s) to the reservation.
Optionally, send a “pay online” link to the customer
If you require a booking fee or deposit to be paid before the customer can move-in, we recommend sending a “PAY ONLINE” link via SMS or email to allow the customer to easily make a payment.
Please note that this requires a payment provider to be enabled in Storman for this to work.
Optionally, the customer pays online
On receipt of the email or SMS containing the “pay online” link, the customer can then make a payment to the reservation directly via the Storman payment portal.
Send a “Complete your sign-up” email to the customer
Once the reservation is confirmed you can send the customer an email containing a “Complete signup” link from Storman that will take the customer to the Storman online move-ins portal.
Here they will be able to complete their move-in.
Customer completes the agreement online
Using the Storman online Move-ins, from the comfort of their own home, the customer will then be able:
- See the unit(s) that have been reserved for them.
- Enter the information required for the contract to be created such as their name, address.
- Upload a photo of themselves and some scanned ID.
- Confirm the storage agreement, fees and charges.
- Accept the storage terms and conditions.
- Provide an online signature for the contract.
Here is an example of the first page where the customer provides their initial details:
And here is where the customer will provide their online signature:
Confirm their Identity
If you’re unable to meet the customer on-site, we recommend using both the ID and photo the customer uploaded during their sign up process, to verify their identity. You may choose to add in extra checks or verification before providing the customer with storage.
Send the customer their site access code
Just prior to their move-in date, if you have a gate then you can email, SMS or call the customer to let them know their PIN number / access code so that they can enter the facility. This can be done automatically as part of the signup process above if you would like. Please contact our support team to help you with this.
And we’re done!
The sign up process is now complete and everything is ready for the new customer to move in.
*Storman Move-Ins is an add-on product.BOOK A DEMO